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Senior VIP Key Account Supervisor | Jobs in Kuwait Metropolis, Kuwait by Ooredoo Group

The Firm:

Ooredoo is an organisation on the transfer. Due to our devoted staff, we proceed to maneuver nearer in direction of our imaginative and prescient to be among the many high 20 telecommunications firms on the earth by 2020.

We’re a dynamic world telecommunications participant working in 17 international locations throughout the Center East, North Africa (MENA) and Asia. We cowl a inhabitants of greater than half a billion folks and serve greater than 68 million clients.

In Kuwait, we make use of roughly 1,000 gifted folks, all of whom are driving Ooredoo to be the primary alternative for world-class communications providers in Kuwait. Within the face of intensifying competitors, more and more subtle expertise and rising buyer expectations, nothing is extra essential to our success than our workforce – and it is a workforce which you can be a part of.

Ooredoo’s future is vibrant, and you may be a part of our ongoing success.

The Function:

– The Key Account Supervisor is answerable for managing key accounts, sustaining a long run relationship with VIP clients and maximizing gross sales alternatives inside them.

Key Tasks:

– Present a excessive customary of service to current VIP clients whereas working to develop consumer base through referrals and different prospecting actions

– Comply with up on results in assess buyer wants and sources and suggest the suitable Ooredoo Kuwait merchandise and repair options.

– Make sure that sturdy long-term buyer relationships are created by offering customized value-added providers and experiences.

– Develop written proposals, choices, quotes, and so forth.

– Play an integral function in new enterprise pitches and maintain duty for the efficient on-boarding of latest VIP purchasers.

– Liable for the event and achievement of VIP gross sales by means of the direct gross sales channel.

– Specializing in rising and growing current VIP purchasers, along with producing new enterprise

– Estimate or quote costs, credit score or contact phrases, warranties and supply date.

– Meet high quality and efficiency KPIs with the achievement gross sales targets set by the administration.

– Take general duty for all elements of the gross sales course of.

– Handle finish to finish relation with VIP clients.

– Broaden gross sales on current VIPs by upselling and cross promoting further merchandise.

– Act as the primary level of contact for VIP clients, to reply queries and supply details about numerous Ooredoo Kuwait providers and merchandise.

– Comply with-up on extra complicated queries with the suitable operational workers and be certain that the shopper is offered the data in a well timed method.

– Information VIP subscribers by means of numerous procedures resembling lodging functions, sustaining a useful and customer-friendly strategy to make sure excessive customary of service supply.

– Activate traces for accepted subscribers by means of the devoted VIP facility to keep away from attainable lengthy lead instances in the primary system.

– Comply with-up with new and current VIP subscribers to make sure that the service is assembly expectations and takes all alternatives to extend gross sales quantity and profitability.

– Comply with-up on overdue funds, utilizing tact and discretion.

– Obtain funds for month-to-month payments and new subscriptions, present receipts and perform a every day reconciliation previous to forwarding to Finance for ledger posting.

– Help different workforce members who’ve private contacts to take care of excessive profile purchasers. Additionally present help on technical points and relationship administration, as required.

– Present on job teaching to new workforce members, as required to make sure that data is shared and gross sales abilities are developed.

– Persistently display a excessive stage of teamwork by means of working cooperatively and successfully with different inner and exterior stakeholders.

– Take part within the annual enterprise planning course of and be accountable for all actions arising from the method.

– Preserve data of all Ooredoo services

– Create detailed or transient reviews and displays concerning the standing of their accounts and enterprise replace

– Work on different initiatives as and when wanted


– Earlier expertise in Account Administration or Territory Gross sales and show an angle that’s key to success

– Robust account administration and relationship constructing abilities

– Expertise of managing elite clientele

– Extremely self-motivated

– Fluency in written and verbal English and Arabic.

– Good communication, planning and organizational abilities.

– Robust interpersonal and relationship administration abilities.

– Capacity to look at strict ranges of confidentiality and discretion

– Robust customer support ethic

– Bachelor diploma or Diploma in Enterprise or a associated self-discipline from a acknowledged tertiary establishment.

– MS Workplace.

– Good common data about telecommunications services

Observe: you may be required to connect the next:

– Resume / cv

We’re a number one worldwide communications firm delivering cell, mounted, broadband web, and company managed providers tailor-made to the wants of customers and companies throughout markets within the Center East, North Africa and Southeast Asia. As a community-focused firm, we’re guided by our imaginative and prescient of enriching peoples lives and our perception that we will stimulate human progress by leveraging communications to assist folks obtain their full potential.

Previously generally known as Qtel Group, we now have a buyer base of 92.9 million and reported revenues of USD 9.three billion in 2012.

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