The Chalhoub Group first ever Group-wide Loyalty Programme, MUSE launched in August 2019 in UAE & Kuwait and can quickly launch in Saudi Arabia. MUSE is a three-tiered programme with an unpublished Invitation Solely 4th tier named ELITE.
The Personal Consumer Govt is a brand new perform that has been created to have interaction and delight our Elite Invitation solely members of the group, guarantee speedy and dependable service and in the end develop buyer lifetime worth.
What you will do:
To offer an unrivalled member and buying expertise by way of extremely interpersonal abilities, up-to-date data on market tendencies, and an impeccable eye for element. To implement at a regional stage the clienteling technique with UHNW People, in step with Central tips whereby success might be measured although:
– 12 months on 12 months retention
– Elevated buyer worth and share of pockets in most well-liked manufacturers
– Elevated buyer worth and share of pockets in new manufacturers inside Chalhoub Group
– Referrals and improved satisfaction scores captured through member suggestions channels and surveys
– Operates WhatsApp to speak with Elite Members
– Onboard Elite members personally in a 1-1 assembly explaining the Group and the advantages of the programme
– Encourage Elite members with group extensive look books, trending content material and customized providing
– Common communications with Elite members to test in and want on particular events
– Manages member requests (experiences, product, event) and escalated complaints
– Obtainable and on name and able to cater to Elite members anytime of the day, with the assist of the broader community of MUSE group and Model PCE
– Places into motion the data of recent assortment launches, arrival dates, pre-ordering alternatives, non-public gross sales entry to maximise engagement and set off conversions at every exercise
– Implementation of an built-in VIP clienteling technique for the ELITE’s with nicely thought out moments to thrill and triggers to buy inside the Group’s portfolio of manufacturers
– Demonstrates capacity to know and anticipate ELITE members character and necessities throughout GCC markets
What you will have:
– Earlier expertise in luxurious retail with VIP clients
– Wonderful communication and interpersonal abilities. Nice work-ethic and drive. Obsessed with buyer expertise and clienteling. Background in private buying, from wardrobe administration, capsule wardrobe choice, to buy flooring styling and on/off-site help
– You will have a confirmed capacity to have interaction and construct buyer relations (clienteling)
– You will be a superb group participant but in addition capable of work on personal initiative
– You will be snug with ambiguity, adopting a versatile method
– You will be resilient, with an issue fixing and options focussed angle, with a logical method to conditions
– You will have confirmed expertise in vogue gross sales (ideally luxurious), with a confirmed monitor document of exceeding gross sales targets, with the drive and motivation to maintain this
– You will have glorious written and verbal communication etiquette in Arabic and English
– You will be organised and capable of meet deadlines
– You will have robust pc literacy and an understanding of the digital world
Job Section: Retail Gross sales, Retail
The Chalhoub Group is the main companion for luxurious throughout the Center East since 1955. As an knowledgeable in retail, distribution and advertising companies primarily based in Dubai, the group has grow to be a serious participant within the vogue, magnificence and reward sectors regionally.
By mixing its Center East experience and intimate data of luxurious, Chalhoub Group is constructing manufacturers within the area, by providing service excellence to all its companions and a novel expertise to its clients by way of its passionate groups.
With a rising workforce of greater than 9,000 folks, applied in 14 nations, in addition to the working of over 470 stores, the group’s success is attributed to its most valued asset of extremely expert and devoted groups. Professionalism and keenness are what gasoline the Chalhoub Group’s aggressive edge in right this moment’s market.
By being dedicated to implementing sustainable practices into their enterprise, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.