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Enterprise Buyer Success Associate | Jobs in Dubai, UAE by SAP Center East & North Africa


Requisition ID: 270464

Work Space: Gross sales Help

Anticipated Journey: 0 – 70%

Profession Standing: Skilled

Employment Sort: Common Full Time

COMPANY DESCRIPTION

SAP began in 1972 as a group of 5 colleagues with a want to do one thing new. Collectively, they modified enterprise software program and reinvented how enterprise was carried out. Right this moment, as a market chief in enterprise utility software program, we stay true to our roots. That is why we engineer options to gas innovation, foster equality and unfold alternative for our staff and clients throughout borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and constructing lasting relationships with our staff. We all know {that a} various and inclusive workforce retains us aggressive and gives alternatives for all. We consider that collectively we will remodel industries, develop economics, elevate up societies and maintain the environment. As a result of it is the best-run companies that make the world run higher and enhance folks’s lives.

SUMMARY & ROLE INFORMATION

Enterprise Buyer Success Associate

The Enterprise Buyer Success Associate (E-CSP) will proactively and repeatedly have interaction with a finite variety of clients to drive mutual success throughout the Land, Undertake, Devour and Broaden cycle. The E-CSP simplifies the shopper engagement mannequin by advocating for the shopper and appearing as the first post-sales SAP contact by way of orchestrating sources throughout the product portfolio, Buyer Engagement & Expertise (CE&X) and post-sale, together with Companions. The E-CSP drives enterprise outcomes by participating as a trusted advisor: delivering the clever enterprise with buyer executives and fascinating with line of enterprise leaders to align the suitable SAP knowledgeable with every stage of the shopper’s transformation. The E-CSP aligns with the areas and market items to make sure robust native buyer help, supported by CE&X facilities of specialists. The E-CSP is liable for assuring the continuity of the shopper’s subscription and maintenance-based options and maximizing their utilization. By assuring a excessive degree of buyer worth realization, the E-CSP will positively influence SAP’s enterprise efficiency, securing renewals, collaborating with gross sales for up/cross-sell alternatives, safeguarding recurring income, and enabling enterprise growth. Particular actions embody:

– Execute enterprise-level Relationship Assessments and coordinate LoB Relationship Assessments

– Develop, preserve, and execute enterprise-level Consequence Success Plans (OSP) inclusive of all LoBs

– Drive cross-LoB adoption, entitlements consumption and doc enterprise influence

– Safe renewals in collaboration with the Business Middle as nicely with Gross sales for up/cross-sell alternatives to safeguard recurring income and allow enterprise growth

– Collaborate with gross sales for up/cross-sell alternatives to safeguard recurring income and allow enterprise growth

– Proactively tackle enchancment alternatives recognized by way of NPS

– Stay educated on buyer trade, technique and market circumstances

– Help with escalations and administration of essential scenario s

– Demonstrated success navigating tough buyer conditions and discussing delicate points with executives

– Broad understanding of SAP resolution portfolio and the enterprise processes they allow

– Enterprise end result, worth realization modelling, ROI expertise

– Professional governance and stakeholder administration expertise

– Professional verbal/non-verbal communication, relationship constructing and government presence expertise

– Information of SAAS and IAAS processes (e.g. provisioning, onboarding, buyer help)

– Expertise driving renewals, expansions and supporting up-sells of subscription or perpetual license-based options

– Expertise consulting on complicated international transformation applications and making use of risk-mitigation methods

– Good understanding of cloud and on-premise resolution/panorama is a bonus

– Capacity to orchestrate throughout on-premise, upkeep and cloud options is a plus

– Bachelor’s diploma or equal required

ABOUT THE TEAM

Our imaginative and prescient is to drive world-class buyer expertise and enterprise outcomes. We obtain this by passionately championing the success of our clients by inspiring and empowering folks to steer, orchestrate, and ship sustainable buyer worth.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we allow you to make it your personal. A profession at SAP can open many doorways for you. When you’re looking for a corporation that is devoted to your concepts and particular person progress, acknowledges you to your distinctive contributions, fills you with a robust sense of goal, and gives a enjoyable, versatile and inclusive work setting – apply now .

WHAT YOU GET FROM US

Success is what you make it. At SAP, we allow you to make it your personal. A profession at SAP can open many doorways for you. When you’re looking for a corporation that is devoted to your concepts and particular person progress, acknowledges you to your distinctive contributions, fills you with a robust sense of goal, and gives a enjoyable, versatile and inclusive work setting – apply now .

SAP’S DIVERSITY COMMITMENT

To harness the ability of innovation, SAP invests within the growth of its various staff. We aspire to leverage the qualities and recognize the distinctive competencies that every particular person brings to the corporate.

SAP is dedicated to the rules of Equal Employment Alternative and to offering affordable lodging to candidates with bodily and/or psychological disabilities.

Profitable candidates could be required to bear a background verification with an exterior vendor.

Headquartered in Walldorf, Germany, SAP is the world’s largest enterprise software program firm with greater than 51,500 staff at gross sales and growth areas in additional than 50 international locations worldwide.

Our international growth strategy focuses on distributing growth the world over in strategically necessary markets. A world community of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and america, allows SAP to function domestically, but set up globally.

As the worldwide expertise analysis unit of SAP, SAP Analysis considerably contributes to SAP’s product portfolio and extends SAP’s main place by figuring out and shaping rising IT traits via utilized analysis and company venturing. SAP Analysis has extremely expert groups in 11 analysis facilities worldwide.





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