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Director VIP & Direct Gross sales | Jobs in Kuwait Metropolis, Kuwait by Ooredoo Group


The Firm:

Ooredoo is an organisation on the transfer. Due to our devoted workers, we proceed to maneuver nearer in the direction of our imaginative and prescient to be among the many prime 20 telecommunications corporations on the planet by 2020.

We’re a dynamic world telecommunications participant working in 17 nations throughout the Center East, North Africa (MENA) and Asia. We cowl a inhabitants of greater than half a billion folks and serve greater than 68 million clients.

In Kuwait, we make use of roughly 1,000 gifted folks, all of whom are driving Ooredoo to be the primary alternative for world-class communications companies in Kuwait. Within the face of intensifying competitors, more and more subtle know-how and rising buyer expectations, nothing is extra necessary to our success than our crew – and it is a crew which you can be a part of.

Ooredoo’s future is shiny, and you may be a part of our ongoing success.

The Position:

The perform of the VIP & Direct Gross sales head is to proactively and systematically develop new enterprise as a contributor to shopper gross sales channel by creating, managing, mentoring the Ooredoo Kuwait VIP program (Noukhba) by way of improve Excessive ARPU clients base and retain current base on aspect, and create a brand new Direct gross sales channel by exterior companions on the opposite aspect.

Key Tasks:

– Lead the Shopper Gross sales enlargement plans by non-traditional and different channels by creating an affective direct gross sales channels by Inside crew and exterior companions.

– Develop and implement strategic market positioning and enterprise growth plans concentrating on mid to excessive worth clients in Kuwait to make sure development and gross sales targets are achieved on this section.

– Act as the important thing contact for all Key VIP clients and coordinate actions with industrial crew to make sure consistency of method.

– Develop the method and applications that handle the top to finish relation with Excessive worth clients flagged as Noukhba based on set standards.

– Set up and develop the direct gross sales part with Channel companions.

– Lead all gross sales actions by out of doors and sponsorship occasions.

– Develop Partnership with VIP and Lounges throughout Kuwait specializing in Selling Ooredoo excessive worth plans inside Kuwaitis communities.

– Construct the Go to market technique for brand new gross sales channel by Channel companions concentrating on Mid. to excessive worth section.

– Create finish to finish course of for the brand new gross sales channel by channel companions together with Institution of name centre actions, leads administration and shutting gross sales offers by gross sales pressure operated by Companions

– Act as a focus between Channel Companions and Ooredoo Finance division to deal with all monetary associated points for direct gross sales actions.

– Handle the top to finish After gross sales actions with excessive worth clients (Noukhba) together with assortment and technical assist.

– Oversee the efficient implementation and administration of all Gross sales working insurance policies and procedures with a purpose to minimise threat and guarantee a beneficial Audit report.

– Oversee the utilization of the MKT (advertising system) channel which features to observe free merchandise/companies, present objects and giveaways.

– Set the efficient assortment course of to take care of clearance of outdated VIP base overdue quantities.

– Set the applications and gross sales techniques that might maximises the income from current excessive worth clients and preserve focused ARPU required from this section.

– Present enter and take part within the growth of business methods to make sure competitiveness and profitability of Merchandise.

– Develop and make suggestions for gross sales crew incentive plans to encourage and reward elevated gross sales efforts and revenues.

– Proactively handle and inspire the crew to be extremely skilled and outcomes oriented.

– Work to enhance worker efficiency by private teaching and figuring out coaching and growth wants.

– Guarantee Particular person Improvement Plans (IDP) are accomplished for all workers in accordance with Ooredoo Kuwait competencies.

– Recruit reporting workers as required.

– Conduct annual efficiency value determinations (Efficiency Administration System) and guarantee targets set are monitored and achieved

– Liaise with Product Improvement to establish market and enterprise alternatives for additional enterprise growth, and for the introduction of recent services or products that meet the particular necessities of Excessive worth section.

– Oversee the event and implementation of particular buyer care applications that focus on the person wants of excessive worth clients (Noukhba) and guarantee buyer satisfaction.

– Set up, develop, and preserve enterprise relationships with present VIP clients and potential clients to at all times generate new enterprise to extend Excessive worth base.

– Design, choice and distribution of acceptable advantages for key Excessive worth clients to make sure continued buyer engagement.

– Contribute to the Gross sales Division communication plan by attendance of normal crew conferences, the preparation of a weekly standing report and attendance at crew occasions.

– Proactively take accountability for self-improvement by staying effectively knowledgeable of developments, information and improvements in related discipline of experience.

– Share information and experience with friends and direct crew

– Different duties as directed by supervisor or different superiors.


– Required years of expertise primarily based on development ladder in a industrial or enterprise growth function.

– 3+ years administration expertise.

– Sturdy shopper relationship administration and interpersonal expertise.

– Wonderful enterprise acumen

– Wonderful presentation expertise.

– Nicely related within the enterprise group with robust networking potential.

– Fluent verbal/written communication in each Arabic and English.

– Bachelor diploma in Enterprise, Advertising or a associated self-discipline from a recognised tertiary establishment.

Notice: you may be required to connect the next:

– Resume / cv

We’re a number one worldwide communications firm delivering cellular, mounted, broadband web, and company managed companies tailor-made to the wants of customers and companies throughout markets within the Center East, North Africa and Southeast Asia. As a community-focused firm, we’re guided by our imaginative and prescient of enriching peoples lives and our perception that we are able to stimulate human development by leveraging communications to assist folks obtain their full potential.

Previously often called Qtel Group, we’ve a buyer base of 92.9 million and reported revenues of USD 9.Three billion in 2012.


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